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My Order

How can I cancel my order?

We completely get it, we change our minds too! All orders cancelled after 24 hours of when you placed the order, will be subjected to a $6 administration fee (whether or not your order has been shipped). If your order has shipped, you will be responsible for the shipping charges associated with returning the shipment. Refunds will only be issued to the original credit card holder.

What if I receive the damage product?

When your package arrives, please inspect your purchase. If you notice any damages to your purchased item(s), please notify us immediately of the damages along with pictures to info@damtuhusa.com, and we will process an claim on your behalf.

How do I return an item?

To receive a full credit refund, kindly return the product in its original condition, carefully packed, along with the receipt. Please note that all return shipping costs are the responsibility of the customer. For a refund to be processed, we must physically receive the return within the 30-day period. You can expect to receive the refund in the same form of payment used for the initial purchase within 30 days of us receiving the returned product.


What are your current online promotions?

Discount Codes: One discount code may be used per order at checkout. This includes discount codes given by email and codes displayed online

Bundle & Save Items: Bundled items of 2 or more are marked down in price and can be found on our Bundle & Save page.

Save 15%: Sign up for our email list and receive a 15% savings code for your next damtuhusa.com order. One use per customer.


How quickly will my order arrive?

Our standard delivery timeframes typically involve order processing within 48 hours from the moment we receive your completed payment. However, please be aware that the actual delivery time may vary based on factors such as your location, chosen shipping method, and any potential shipping restrictions or delays. We aim to provide you with a more accurate estimate upon checkout or through our customer service team. Your satisfaction is our priority, and we strive to get your order to you as swiftly and efficiently as possible.

How much will shipping cost?

Our shipping cost is straightforward, with a flat rate fee of $5.99 for standard shipping. Plus, we offer free shipping for orders totaling $45 or more. This way, you can enjoy the convenience of our products while keeping your shipping costs to a minimum. We're here to ensure your shopping experience is both affordable and enjoyable.

Can you provide worldwide shipping?

We apologize, but at this time, we do not offer worldwide shipping. Our shipping services are currently available exclusively within the United States. We appreciate your interest in our products and hope to expand our shipping options in the future. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

What shipping carrier do you use?

Your order will be handled by either USPS or UPS.

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